Frequently Asked Questions
Every wedding ring and custom design project has its own unique questions.
Here are some answers to get you started.
For inspiration and details on our design process, visit:
The first step is to have a phone consultation with Pamela. You can schedule this first consultation via email or phone.
Share what you’d like to create, including your design preferences and inspirations. Pam will answer your questions and tell you all about the custom design process.
After learning the main details about your custom design ring or jewellery, Pam will prepare a detailed price quote to be sent via email.
Your project's duration will depend on the nature of the design and gemstone availability. To provide enough time to create a beautiful design from scratch, we recommend allowing 4-6 weeks.
If you need your jewellery for a specific day, please let us know at the start of the project and we’ll do everything possible to meet your timeline. In our 20 years of custom design, we’ve always delivered jewellery on time.
The most accurate way to determine your ring size is to measure it in person at our studio. If you live outside Toronto and are unable to visit our studio, we’d be happy to mail you a free set of ring sizers for you to measure your ring size at home.
If your ring is part of a special surprise, Pam will recommend discrete ways of finding out a ring size.
If it’s not possible to find the exact ring size, we will guesstimate it as best we can.
Since we want to ensure a perfect fit, we offer one complimentary size adjustment within 30 days of delivering your ring – provided the ring’s design allows this. Most rings can be resized and Pam let you know the options for your specific ring design prior to getting started.
Your jewellery will be crafted with utmost care as we want you to enjoy it for years to come.
We’ll assume responsibility for mishaps caused by craftmanship and will repair your jewellery promptly and at no charge.
If the damage is caused by impact, intense activity or wear-and-tear, we will let you know the repair cost in advance and repair your jewellery to its new condition promptly.
We also welcome you back in the studio at anytime should your custom jewellery require a little polish and TLC.
To keep your rings and jewellery clean and sparkling, check out our jewellery care tips.
We craft our jewellery designs in gold, platinum and silver.
For wedding and engagement rings and jewellery that will hold precious gems and enjoyed everyday,
we recommend gold and platinum. Here are more details to help you select the best metal for your jewellery:
We work with over a dozen unique 14K and 18K gold alloys yielding colours ranging from deep yellows to bright whites, from subtle greens to warm ochres and rose.
This wide range of metal colours help us achieve the greatest contrast in bi-metal designs and make stunning gemstone matches.
14K yellow gold is our strongest precious yellow metal and contains no nickel.
18K white gold is our hardest and most dent-resistant white gold alloy. It also holds its shiny polish for longer.
Platinum is the toughest white metal providing the highest resistance to wear-and-tear.
It does not contain any nickel, making it the ideal choice for those with a nickel sensitivity in search for a white metal.
Platinum is denser than both gold and silver so a design crafted in platinum will be heavier than if it's crafted in silver or gold.
Our sterling silver is nickel free. While sterling silver is a gorgeous white metal, it is significantly softer than gold and platinum. Due to a small percentage of copper in the alloy, sterling silver has a tendency to tarnish when exposed to humidity. The good news is that silver can be polished back to its original sparkle following simple care tips.
We have access to a vast selection of natural and lab grown diamonds, as well as precious gems of all kinds, including uniquely coloured sapphires and all birthstones.
As a certified gemologist, Pamela personally views and selects all gemstones incorporated into her designs. All diamonds and gems she selects are conflict-free and sourced from reputable, ethical gem sources.
We will be happy to source Canadian natural diamonds upon request.
One of the most informative parts of the custom design process is the private gem viewing she coordinates for you to select your own diamonds and precious gemstones. Equipped with the necessary gemological equipment, Pamela coaches you to identify and appreciate key characteristics of each gem considered for your project, allowing you to select the one(s) to be included in your one-of-a-kind creation.
We also welcome your own diamonds, sapphires and heirloom gems and will guard them with outmost security throughout the custom design process.
Absolutely! Lab grown diamonds are an increasingly popular option – for good reason. They are truly diamonds! This means that they have
the same chemical and molecular composition as natural diamonds.
They also share the same optical and sparkling properties. Because they grow in a lab (in an environment replicating the high temperatures and high pressure conditions of a mine), lab grown diamonds have much friendlier prices than natural ones.
Sapphires are great choice for engagement rings and rings that you plan to wear daily. That's because they are quite hard and scratch resistant.
Sapphires are found in a wide range of colours and shapes providing plenty of opportunity for a truly original design. A ruby is in fact a red sapphire.
Moissanites are another great option for engagement rings. These lab grown gems have a fiery sparkle and are as durable as sapphires. Given their friendly lower price, we often use them to create designs that call for size and sparkle.
Of course! If you have precious jewellery that you no longer wear, we can carefully extract the precious gems and create a beautiful design for you to wear them again.
We can then sell the gold from your jewellery and apply 100% of the proceeds towards your custom design project.
We provide Appraisal Certificates for all custom jewellery created in our studio and crafted in gold and/or platinum containing diamonds valued at over $1,500 CAD. We suggest making a copy of this certificate and submit it to them to the insurance company of your choice.
We also provide Grading Reports for the natural and lab grown diamonds sourced by our studio that weigh over 0.7 carats.
Custom design projects are billed in 2 parts. A 50% deposit is required to confirm the project and start the design process. The balance is due upon delivery of your newly created jewellery.