Your jewellery will be made with the utmost care and we want you to be delighted with your purchase. If you'd like more details, photos and/or videos of designs you are interested in, please don't hesitate to contact us prior to placing your order.

To initiate a return/exchange for eligible items, let us know within 7 days of receiving your purchase.  The returned item must be in unworn, brand new condition and shipped in its original packaging.

We reserve the right to deduct a restocking fee if the returned item has been noticeably worn, is not in brand new condition and/or not enclosed in its full original packaging. Be sure to package returned goods with care as we are not responsible for damages sustained during shipping. 

Regular Priced Ready-to-Wear Jewellery

We will issue a refund if your silver, gold-plated or gold-filled jewellery (including necklaces, bracelets, earrings, cufflinks, and scarf rings) was purchased at regular price and returned within 7 days of purchase.

Ready-to-wear rings will be made-to-order and can only be exchanged for another piece or a store credit. If you'd like to confirm your ring size, please email us at info@pamelalauz.com to request complimentary ring sizers prior to placing your order.

On Sale Silver, Gold-filled & Gold-plated Jewellery

We are happy to offer you a store credit if you wish to exchange silver, bronze, gold-plated and gold-filled jewellery purchased on sale. There are no returns or exchanges on jewellery marked as FINAL SALE. 

Gold, Platinum & Custom Designed Jewellery

No refunds or exchanges will be offered on any solid gold, platinum, made-to-order and custom designed jewellery as they will be made just for you. This includes birthstone, engraved and custom-sized jewellery.

If you have any questions about a design and would like to view it in person or via video prior to placing an order, please contact us.

Tungsten Rings

Tungsten rings are the only items that are not made in our Toronto studio. Instead, they are ordered from a trusted supplier. Tungsten bands can be exchanged only for another tungsten ring.

To confirm your ring size, please email us at info@pamelalauz.com to request complimentary ring sizers prior to placing your order.

Jewellery Care Products

Jewellery care products are final sale only.

For any questions on our return policy, please contact us at info@pamelalauz.com.